Abode2let is a Lettings and Property Management Agent and this Privacy Notice explains how we use the information we collect about you when you register or make an application through this office. We are committed to comply with the requirements of all applicable data protection laws and to ensure all our partners and employees comply with the legislation.

For the purposes of the legislation the data controller is Abode2let of 74 Pensby Road  Heswall Wirral Merseyside CH60 7RE.


What information we collect about you and how we use it.

We collect information about you when you complete an application form to let one of our properties or when you register your property to let and/or manage through our Agency. You may also give us personal details by communicating with us by phone, email or otherwise. In addition, we may collect further information, (for example, proof of identity and nationality, details of your employment, current residence and energy suppliers, information from your accountant) as necessary to provide our services and to deal with your queries.

The data we collect and the way we use that data is detailed below.


1. Personal data collected in connection with the Tenant’s application including: -


Full name, address, previous addresses, employer’s details, accountant details if self-employed, pension provider, date of birth, driving license no, national insurance no, marital status, contact details- phone and email, benefits details, criminal convictions, county court judgements, bankruptcy proceedings, next of kin details, current and previous landlords,


Other documents required to confirm legal status and to demonstrate that there is a right to rent- (copy of guide listing acceptable documents is attached to the application form.)


Credit searches, references from both previous landlords and employers, bank statements, guarantor’s details, letters/ mail from clients, utility companies etc.


Other personal data such as bank account details, paid/unpaid rent.


This personal data is used to process your application, ensure your suitability as a tenant, confirm your legal status as a tenant and demonstrate there is a right to rent, comply with our legal obligations, and to provide you with our services in relation to lettings and property management

We share this data for the above purposes with the following:

                 • Management Companies

                 Accountants, lawyers and other professional advisers

                 • Landlords

                 Contractors, sub-contractors and other service providers

                 • Office staff

                 • Credit Referencing Agencies

                 • Debt Collection Agencies

                 • Tracing Agents

                 • New/previous landlords/agents

                 • Employers

                 • Any other referees

                 Utility Companies

                 Third party tenancy database providers, such as Insurance Database Services Limited


2. Personal data relating to Landlords including: -

Full details of the landlord, including address, contact information, bank details, all information regarding the property including utility suppliers, risk assessments, service contracts

This personal data is used in processing your registration, providing you with appropriate information and in connection with the provision of services in relation to lettings and property management to both landlords and tenants


We share this data for the above purposes with


                 • Gemini (our software programme) which is password protected

                 • The Bank used by the business

                 • Parallel ICT

                 Company accountant, lawyers and other professional advisers

                 Contractors, subcontractors and other service providers

                 • Tenants

                 • Office Staff

                 • Utility Companies


3. Personal data contained in documents relating to the properties and the provision of services to landlords and tenants including: -

                 Documents relating to the property such as Gas safety certificates, PAT tests, Electrical Condition Reports all of which may contain personal data.

                 Records relating to the tenancy including records relating to any breaches of the agreement or non-payment


This personal data is used in connection with providing our services in relation to lettings and property management to both landlords and tenants.

We share this data for the above purposes with

                 • Landlords and Tenants

                 Contractors, sub-contractors and other service providers

                 • Management Companies

                 • Office staff  

                 • Parallel ICT


                 Accountants, lawyers and other professional advisers

                 Utility Companies


Lawful Justification

Our lawful basis for processing this data is that it is necessary to allow us to perform our contractual obligations or that it is necessary for our legitimate interests.



We may pass your personal details to organisations and persons in connection with our business and where we are required to by law. For example, credit reference agencies and other companies for use in credit decisions, fraud prevention and to pursue debtors, the land registry, debt collection agencies, utility companies and government agencies if we are under a duty to disclose or share your personal details in order to comply with any legal obligation or to defend or exercise our legal rights.

In addition, we may pass your personal details to our agents and sub- contractors who will attend to the continuity of energy and service supply. They in turn may pass your personal details on to selected third party service providers to enable them to provide you with energy and other utility services that you request.


We also use your personal details:

- to tell you about other goods and services that we offer that are similar to those that you have already asked us to provide or have enquired about

- to provide you or permit selected third parties to provide you with information about goods or services we feel may interest you by email or post.


Data Retention

We delete data in accordance with our record retention policy which aims to ensure we only hold data for as long as necessary for the lawful purposes for which the data is processed.


Access to the data held by us or raising a concern

Under the 1998 Act and GDPR you have certain rights including: -

- To be informed how we use your personal data (as set out in this Privacy Notice)

- Access certain information held about you. You can expect a response within 1 month of a request.

- Restrict processing in certain circumstances

- Object, rectify, block in certain circumstances

- The right to erasure, or right to be forgotten where there is no compelling reason for continued processing of personal data

- The right to data portability

- The right not to be subject to certain decisions based solely on automated decision making

Please send any requests or concerns regarding the data we hold to: